The Bug Genie is open source software
Open source doesn't just mean access to the source code - it is a development method for software that harnesses the power of distributed peer review and transparency of process. The promise of open source is better quality, higher reliability, more flexibility, lower cost, and an end to vendor lock-in.
The Bug Genie is free software
Free software means that computer users have the freedom to cooperate with whom they choose, and to control the software they use. Free software is a matter of liberty, not price. To understand the concept, you should think of 'free' as in 'free speech', not as in 'free beer'.